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About Varied / Professional Premium Member Clawed-NyasuOther/United States Groups :icondarkmatterbutterfly: DarkMatterButterfly
 
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Deviant for 2 Years
12 Month Premium Membership
Statistics 283 Deviations 874 Comments 57,808 Pageviews

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COMMISSIONS

COMMISSION INFO



SHIPPING QUEUE:


- Talcom + Snow Flake - Hottspinner
- Gamer Luna - Niolaus89


CUSTOM PRINT STATUSES:


- Demoth - Poison Hearts
[MODELED] [PRINTED] [SMOOTHED] [PAINTED]
- Changeling Viking - no-213
[MODELED] [PRINTED] [SMOOTHED] [PAINTING]
- Zigzag - Shogun-Nesto
[MODELED] [PRINTED] [SMOOTHED] [PAINTING]
- Skyline - Skyline-Twilight
[MODELED] [PRINTED] [SMOOTHED] [PAINTING]
- Scratched-Disk - Drake-Ryu
[MODELED] [PRINTED] [SMOOTHING]
- Octavia - Sgtkururu
[MODELED] [PRINTED] [SMOOTHING]
Vinyl + Octavia - Angelofdeath690
[MODELED]
- Xion - ManeStreetPlush
[MODELED]

REPRINT PRINT STATUSES:


- Electonic Luna - BucketHelm
[TESTING COMPONENT HOLDER PRINTS]
- Standing Luna - Keplilly
[PRINTING]
- Flying Luna - SongCoyote

MODELING QUEUE:


Evening Song - SongCoyote [MODELING 65%]
Neon Lights - TOADMA [MODELING 10%]
Nightmarity - cameronabab [MODELING 10%]
Bowtie - TheBowtieOne
Queen Vaeyla - Vaeyla [MODELING 50%]
Tojoko - tjo8992 [ON HOLD]
Flim + Flam [ON HOLD]
Mach - TheTofuSurvivor
Spitfire - The JBW
LittlePip - ZanbatouX
BonBon - Cypher2100
Apple Fritter - nano23823
APIP - domatophobia
Alushy - Uza8441

Groups

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:iconzeo038:
zeo038
Dec 21, 2014
12:55 am
:iconmisterjones4899:
MisterJones4899
Dec 21, 2014
12:12 am
:iconmoonraven2:
MoonRaven2
Dec 20, 2014
10:01 pm
:iconthepossumface:
ThePossumface
Dec 20, 2014
7:37 pm
:iconparfywarfy:
ParfyWarfy
Dec 20, 2014
4:34 pm
So I have a bit of a story to tell.  For the most part, the majority of our packages arrive safely.  We've sent out nearly a hundred packages throughout the past two years, and almost all of them have had no issues.  Occasionally they'll arrive with a small crack in a horn, wing, or tail, but it's generally something that I can easily advise people on how to fix.

But there have been two incidents that have stood out, and they happened in such a way that I literally can't do anything about.

The first one was a raffle prize that was sent out a year ago.  It just plain never arrived.   Or if it did, it was delivered to the wrong address.  I had tracking and delivery confirmation.  It SAID it was delivered.  But the prizewinner never received it.  I opened a case with USPS for them to look into what could have happened at the last post office it would have been to.  They never came up with anything.  Oh, and I had it insured too.  But nothing ever came out of that.  It's not like I could prove that something went wrong.  The case went nowhere and I'm still making the replacement.

But that's nothing compared to the next one.  Remember these two ponies?  In all their glory.  We were really worried about how complex they were, so we shipped them using the ultra-secure changeling method (remember that the changeling wings couldn't be glued at all. period.  So we were ultra paranoid with them.)  A custom-fit block of styrofoam was carved and placed into a double-reinforced priority box  with the figures twist-tie secured in several places and the whole thing was heavily duct-taped to the sides of the box.  NOTHING should have been capable of moving them.

Yeah, they arrived looking like the USPS had played rugby with them.

But this time I knew I had them!  These were expensive figures.  I had all the insurance documentation. It wasn't a prize, so I had receipts proving their value.  Oh, and I had lots of photos detailing the awful extent of the damage.  I opened a case and hoped for the best.  And I heard back not too long after!  I recieved a letter (which I have photos of) saying the only thing left I needed was the insurance documents.  No problem.  I sent those in and waited.

...aaaaand waited.

And waited.  Until finally, this week, I got a letter saying that since I never responded to their request for proof of damage within 30 days, the claim had been dropped.

WHAT.

Now, I'd been worried about the proof of damage and whether my photos would be enough.  But they accepted the photos when I opened the case, and nowhere in the letter they sent me did they say I needed to send in anything else.  That's not the worst though.  I did some reading and saw that I'd have needed to send in the original items, box, and packaging?!   I'M THE SENDER, NOT THE RECIPIENT.  HOW WOULD I EVEN HAVE THOSE NORMALLY?  Not to mention these were extremely time-sensetive orders.  I got the mangled pieces sent back to me (not in the original packing material, obviously) and had to fix them up ASAP to make it in time!  There was literally no way I could afford to GIVE the post office my figures to probably never see them again when I had such high-speed repairs to do.

Oh.  AND THEY BROKE THEM AGAIN.  AFTER I SHIPPED THEM THE SECOND TIME, EVEN MORE SOLIDLY PACKED.

Literally the ONLY way this would work would be for the RECIPIENT to handle the insurance claim.  But it's not THEIR responsibility, and they wouldn't even have the documents.  Is USPS honestly saying the recipient should send the mangled items BACK in exactly the same box/packaging, to ensure they get broken MORE???  What about time-sensitive items?!  if I put a ton of time/effort into fixing something, does that somehow make the damage no longer their responsibility?!

So basically ordering pricy insurance is a total scam because there is almost no way to even get any money back for their rampant destruction.  Are there any other craft people here that have any advice on what to do in this situation?
  • Mood: Disbelief

Journal History

deviantID

Clawed-Nyasu's Profile Picture
Clawed-Nyasu

Artist | Professional | Varied
United States
Hey there!
You all can call me Nyasu!
My partner is RabidPeep and we print ponies.

~ FREQUENTLY ASKED QUESTIONS ~

What program do you use for your 3D modeling?

I use 3ds Max for everything. Most of my earlier models were intended for video game use, so Max was a natural choice. You can download it from the Autodesk website if you're a student.

Can I download your models for Gmod / Source Filmmaker / my own printing?

You cannot. These models are made for our personal 3D printing commissions. They put food on the table. :P

What kind of printer do you have? How much was it?

We use a Reprap Prusa Mendel. My partner Rabid bought it for around $800, assembled it from scratch, and does all the maintenance for it. Have any more questions about the process of running a printer or making models for printing? Feel free to throw one of us a message!

What made you guys decide to take up 3D printing?

Owning a 3D printer had been a long-held dream of Rabid's, and last summer it finally became possible. I heard about it and wanted in because it sounded cool as hell and was a good opportunity to build up my 3D modeling portfolio. Our skill sets and work styles are perfectly suited to collaborating on a project like this, as he has the technical expertise, I have the artistic expertise, and we're both decently knowledgeable in the other's field so it's easy to communicate. Neither of us could pull this off without the other.

Do you sell 3D prints of non-pony things?

We definitely intend to eventually. The problem is that they will take longer than ponies by virtue of not having a uniform body shape. Pokémon and anthros are top of the to-do list. Video game characters are an interesting case because there's a possibility that we could simply print the already-existing in-game model if it's available online. Feel free to ask.

Do you guys do trades?

Not at this time, sorry. But if you're a plushie maker we might be forced to reconsider.

Why hasn't my commission been printed yet?

Ask Rabid. @_@ He runs the printer and has control over everything on that end of the process so whenever anyone asks me this all I can do is stand there feeling kind of embarrassed.

How do I commission a running pony animation?

Sorry, but I don't do animated commissions anymore. Unless you're one of the handful of people still on the waitlist of old, but if you are, chances you wouldn't be asking this.

Are you ever going to finish that Locking up the Sun animation?

I'm amazed that people still want to see this completed. The answer is yes, and I'll probably work on it as soon as we get the commission list under control.
Interests

Comments


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:iconhoneycrisp1012:
Honeycrisp1012 Featured By Owner Nov 12, 2014  Hobbyist Artist
Happy Birthday!
Reply
:iconkyuremgirl:
KyuremGirl Featured By Owner Nov 12, 2014  Hobbyist General Artist
Happy Birthday!
:iconbdaycakeplz:
Reply
:icontronicmusic:
TronicMusic Featured By Owner Nov 12, 2014  Hobbyist Filmographer
Happy Birthday ^^: youtu.be/qwBr5Rc8oo4
Reply
:iconstardust00:
Stardust00 Featured By Owner Nov 12, 2014
Happy B-Day!
Reply
:iconwillisninety-six:
WillisNinety-Six Featured By Owner Nov 12, 2014  Hobbyist
Happy birthday! I love your figures ^^
Reply
:iconflamecerberus1985:
FlameCerberus1985 Featured By Owner Nov 12, 2014
Happy birthday Nyasu!
Reply
:iconheartshielder1991:
heartshielder1991 Featured By Owner Nov 12, 2014  Hobbyist Digital Artist
Happy Birthday :D
Reply
:iconcelestial-rainstorm:
Celestial-Rainstorm Featured By Owner Nov 12, 2014  Hobbyist Traditional Artist
Happiest of birthdays to you! 
Reply
:iconetosama:
Etosama Featured By Owner Nov 12, 2014
Happy Birthday! :happy birthday: 
Reply
:iconiunapaw:
Iunapaw Featured By Owner Nov 12, 2014  Hobbyist General Artist
:iconpinkiepiecakeplz::iconpinkiepiecakeplz::iconpinkiepiecakeplz::iconpinkiepiecakeplz::iconpinkiepiecakeplz:
:iconpinkiepiecakeplz: Party time  :iconpinkiepartyplz: Party time :iconpinkiepiecakeplz:
:iconpinkiepiecakeplz::iconpinkiepiecakeplz::iconpinkiepiecakeplz::iconpinkiepiecakeplz::iconpinkiepiecakeplz:


Happy birthday.
Reply
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