So I have a bit of a story to tell. For the most part, the majority of our packages arrive safely. We've sent out nearly a hundred packages throughout the past two years, and almost all of them have had no issues. Occasionally they'll arrive with a small crack in a horn, wing, or tail, but it's generally something that I can easily advise people on how to fix.
But there have been two incidents that have stood out, and they happened in such a way that I literally can't do anything about.
The first one was a raffle prize that was sent out a year ago. It just plain never arrived. Or if it did, it was delivered to the wrong address. I had tracking and delivery confirmation. It SAID it was delivered. But the prizewinner never received it. I opened a case with USPS for them to look into what could have happened at the last post office it would have been to. They never came up with anything. Oh, and I had it insured too. But nothing ever came out of that. It's not like I could prove that something went wrong. The case went nowhere and I'm still making the replacement.
But that's nothing compared to the next one. Remember these two ponies?
In all their glory. We were really worried about how complex they were, so we shipped them using the ultra-secure changeling method (remember that the changeling wings couldn't be glued at all. period. So we were ultra paranoid
with them.) A custom-fit block of styrofoam was carved and placed into a double-reinforced priority box with the figures twist-tie secured in several places and the whole thing was heavily duct-taped to the sides of the box. NOTHING should have been capable of moving them.
Yeah, they arrived looking like the USPS had played rugby with them.
But this time I knew I had them! These were expensive figures
. I had all the insurance documentation. It wasn't a prize, so I had receipts proving their value. Oh, and I had lots of photos detailing the awful extent of the damage. I opened a case and hoped for the best. And I heard back not too long after! I recieved a letter (which I have photos of) saying the only thing left I needed was the insurance documents. No problem. I sent those in and waited.
And waited. Until finally, this week, I got a letter saying that since I never responded to their request for proof of damage within 30 days, the claim had been dropped.WHAT.
Now, I'd been worried about the proof of damage and whether my photos would be enough. But they accepted the photos when I opened the case, and nowhere in the letter they sent me did they say I needed to send in anything else.
That's not the worst though. I did some reading and saw that I'd have needed to send in the original items, box, and packaging?!
I'M THE SENDER, NOT THE RECIPIENT. HOW WOULD I EVEN HAVE THOSE NORMALLY? Not to mention these were extremely time-sensetive orders
. I got the mangled pieces sent back to me (not in the original packing material, obviously) and had to fix them up ASAP to make it in time! There was literally no way I could afford to GIVE the post office my figures to probably never see them again when I had such high-speed repairs to do.
Oh. AND THEY BROKE THEM AGAIN. AFTER I SHIPPED THEM THE SECOND TIME
, EVEN MORE SOLIDLY PACKED.
Literally the ONLY way this would work would be for the RECIPIENT to handle the insurance claim. But it's not THEIR responsibility, and they wouldn't even have the documents. Is USPS honestly saying the recipient should send the mangled items BACK in exactly the same box/packaging, to ensure they get broken MORE??? What about time-sensitive items?! if I put a ton of time/effort into fixing something, does that somehow make the damage no longer their responsibility?!
So basically ordering pricy insurance is a total scam because there is almost no way to even get any money back for their rampant destruction. Are there any other craft people here that have any advice on what to do in this situation?